Frequently Asked Questions

You can start in under 48 hours. OnDuty is cloud-based with zero installation — just sign up, import your team (or add manually), and create your first shift. Most companies go live within 2 days, and we provide onboarding support to ensure smooth adoption.

Yes. OnDuty is mobile-first and built for real guards in the field. One-tap check-ins, GPS patrol tracking, and quick photo/incident reporting work just like WhatsApp or SMS — no manuals or training required. Adoption is over 98%, because if guards don't use it, the system doesn't work.

OnDuty automatically generates real-time reports showing patrol completion, incident logs, and guard attendance. Clients can access live dashboards or receive scheduled reports via email — giving them full visibility without extra admin work on your side. It's proof of service delivery that builds trust and retention.

Absolutely. OnDuty maintains complete audit trails for every shift, patrol, and incident. All data is timestamped, GPS-verified, and stored securely in the EU. You can export compliance reports anytime, and our system helps track guard certifications, training renewals, and regulatory requirements automatically.

OnDuty is purpose-built for 24/7 security operations, not adapted from generic workforce tools. We focus on what actually matters: fast scheduling, reliable guard communication, real-time patrol tracking, and client-facing transparency. Plus, our AI-powered insights help you optimize operations, reduce costs, and win more contracts — all in one platform.

Yes, you can try OnDuty free for 30 days with no obligation. All features are available during the trial. No credit card required.

Billing is done monthly or annually in advance. Save 15% with annual payment. You can cancel monthly at any time.

Our tiered pricing model offers automatic volume discounts: The more employees, the lower the price per person. No manual upgrades needed.

No, there's no minimum contract term. You can cancel monthly. With annual payment, the term applies for the paid year.

We accept all major credit cards, SEPA direct debit, and bank transfer. For Enterprise customers, we also offer individual payment arrangements.

Yes, email support is included in all plans. Priority support and dedicated training are available in Professional and Enterprise plans.

OnDuty works on all modern devices. The mobile app is available for iOS and Android. The web platform works in all current browsers on desktop, tablet, and mobile.

Yes, OnDuty offers an API for integrations with payroll, HR, and ERP systems. We also support standard exports in CSV, Excel, and PDF format.

The mobile app stores all necessary data locally. Guards can check in, complete patrols, and file reports even without an internet connection. Everything syncs automatically when the connection is restored.

We release updates and new features regularly – typically every 2-4 weeks. All updates are automatically available at no additional cost.

All plans include email support. Professional plans have priority support with faster response times. Enterprise customers receive a dedicated account manager and 24/7 phone support.

Yes, we offer free onboarding for all customers. This includes video tutorials, documentation, and a personal kickoff call. Larger teams can book additional training sessions.

Our support team typically responds within 24 hours on business days. For priority support, it's usually within 4 hours. Critical issues are always addressed immediately.